Aevora subscriptions are sold through two different payment routes, depending on your location. The route that applied to your order determines which refund rules govern it — always shown on the checkout page before you pay, and on your payment confirmation.
If your organization is located outside India, your purchase is processed by Paddle.com Market Limited, acting as the authorized reseller and Merchant of Record. Paddle is the seller on your invoice. Paddle's own Refund Policy governs these purchases — see Section 2.
If your organization is located in India, your purchase is processed by Razorpay, and Snowfairy AI Labs Private Limited is the seller of record. Our own refund terms apply — see Section 3.
If you are unsure which route processed your order, check your receipt for "Paddle" or "Razorpay," or contact support@snowfairy.ai.
This section is a plain-language summary of Paddle's Refund Policy as it applies to purchases where Paddle is the Merchant of Record. We do not add extra conditions of our own on top of Paddle's policy for Paddle-routed purchases — Paddle's own Refund Policy always governs.
| Region | Withdrawal window | Notes |
|---|---|---|
| EU / EEA, Switzerland, UK | 14 days | Applies to the first subscription payment, not renewals — except UK renewals, which get a fresh 14-day window. Ends once you've started using the Platform with express consent to waive it. |
| Turkey, Israel | 14 days | — |
| South Korea, Brazil, China | 7 days | Unconditional |
| Canada | 7 days | Unconditional |
| Singapore | 5 days | Unconditional |
Outside statutory rights, Paddle may — at its sole discretion — issue a refund within 14 days of the transaction. If the Platform has a technical defect, contact support@snowfairy.ai first; if unresolved, contact Paddle support. This is a summary only — Paddle's Buyer Terms and Refund Policy always govern and control if anything here conflicts with them.
This section applies only to India-route purchases where Snowfairy AI Labs is the seller of record. We will honour:
Paddle subscriptions: governed entirely by Paddle's Buyer Terms and the rules in Section 2. UK renewals receive a fresh 14-day statutory window; other regions' statutory rights generally apply only to the first payment.
Razorpay (India) subscriptions: cancel auto-renewal any time via your account before the renewal date — your access continues until the end of the paid period. If charged after a confirmed cancellation, contact us within 7 days for a refund of that charge.
Email support@snowfairy.ai with subject "Refund Request" and include: the email address on the account, your order/subscription reference, whether your receipt shows Paddle or Razorpay, and a brief description of the issue. For Paddle purchases, you can also request a refund directly via the link in your Paddle receipt or your Paddle account billing page. We respond within 1–2 business days.
Approved refunds return to your original payment method via the processor that handled the transaction. Paddle purchases typically process within 14 days of approval, per Paddle's policy; Razorpay purchases typically process within 5–10 business days, depending on your bank. Once a refund is issued, access under the associated license is deactivated.
Nothing in this Refund Policy limits or excludes any right that cannot legally be waived under applicable law in your country. If Paddle's Refund Policy/Buyer Terms (Route A) or mandatory local law gives you stronger rights than the summaries above, those rights apply in full. Applicable frameworks include India's Consumer Protection Act 2019 (Razorpay route), the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, and equivalent law elsewhere — we honour mandatory rights in every jurisdiction.
Refund requests: support@snowfairy.ai — subject "Refund Request"
General support: support@snowfairy.ai
Response time: 1–2 business days
Website: aevora.snowfairy.ai